Black Friday 2023 - FAQUpdated 18 days ago
We always love to hear from our valued customers, but during our Black Friday sales we receive (literally) thousands of inquiries through our Help Center with various questions and concerns. In an effort to minimize the number of emails and tickets we receive during this hectic time, we have compiled the following list of answers to some of our more commonly asked questions. Remember, every query that we have to take time to answer is time taken away from our ability to ship out more packages. So, help us help you get your package quicker by taking a few minutes to read the following. We hope this helps make your ordering experience with us as smooth as possible and we thank you in advance for your order.
When, where and what is the sale?
Black Friday (BF) at VinegarSyndrome.com is a yearly tradition for fans of genre film! The sale will begin at exactly 12:01am EST on Friday, November 24th and will end on Monday the 27th at 11:59pm EST. Nearly everything in our extensive home video catalog will be 50% off SRP. We will also be unveiling two secret Vinegar Syndrome releases, two brand new Vinegar Syndrome Archive releases, three limited edition catalog slipcovers and so much more!
Please note: our website will be placed into maintenance mode Monday the 20th (around noon) to prepare for the sale.
What products will be on sale?
Every VS, VSA, VSL, VSU and Partner Label title with a release date prior to May 2023 will be discounted 50% off SRP. Titles with release dates beginning in May will NOT be discounted. Special note: Merch, Clothing, and certain older Partner Label titles currently under distribution by another company may not be discounted.
I placed an order during the Flash Pre-order event and/or pre-ordered D.A.R.Y.L., THE PROPHECY 1-3, FATAL GAMES or LOST PICTURE SHOW, what do I need to know?
Congrats on easily your best purchase this year! You might already think you have everything you need, but you couldn’t be more wrong… Add additional orders to your package for free, using the 'Add to my existing order' shipping option. If you purchased the ‘Everything’ flash pre-order bundle, check the individual products pages once the sale goes live to see what’s include in your package.
I’m a current VS Subscriber, what do I need to know?
Thank you for taking the plunge with us so far in 2023! Here’s what is already included in your 2023 subscription: THE PROPHECY 1-3, FATAL GAMES, LOST PICTURE SHOW, plus the two secret Vinegar Syndrome releases. The new Vinegar Syndrome Ultra release of D.A.R.Y.L. and the two new Vinegar Syndrome Archive releases are not included, but you have your special subscriber discount on those titles. If you are still confused, check the individual products pages once the sale goes live to see what’s include in your subscribership.
Also, don’t forget that BF2023 is your perfect opportunity to stock up on our extensive back catalog of VS and Partner Label releases. Use your free subscriber shipping option to add additional purchases to your November package. And finally, due to your elite subscriber status, your BF2023 order(s) will be first to ship following the sale.
Subscribers: see below for more info on Partners Only month in December.
How do I become a VS Subscriber?
This is hands down our most asked question of all time. You only have one opportunity to become a Subscriber, and that is during Subscriber Week 2024! The first seven days of the new year will be a celebration of all things VS. We will be offering 2024 Subscriptions during this seven day period, along with all kinds of other goodies and deals. Watch for more info to come!
December is Partners Only month!
We are thrilled to continue the Partners Only tradition this year. December is Partners Only month (meaning: no new VS releases). Why? Well, logistically, combining pre-orders with sale orders has long been an extremely complex process that gets more and more difficult every year. Therefore, as a means of easing our burden and also giving the Partner Labels themselves a time to shine, we’re dedicating an entire month specifically to them.
During the ‘Partners Only’ month of December, ordering VS titles will be disabled, BUT all Partner Label releases will be fully available and shipping. Including some incredible new releases launching on December 1st!
When does Partners Only month start and end?
December 1st at 12:01 PM EST thru December 28th at 12:00 PM EST.
I’m a Subscriber, how does Partners Only month affect me?
There will not be any new VS releases in December, but you can still order Partner Label releases! Use your free subscriber shipping option and the Partner Label releases will ship to you in the month of December for free. Pretty cool, huh?
What are your BF2023 shipping policies?
If you are a Subscriber, placed a flash pre-order or pre-ordered D.A.R.Y.L., FATAL GAMES, THE PROPHECY 1-3 or LOST PICTURE SHOW — you qualify for FREE shipping during the sale and should use your free shipping option at checkout (see above). Otherwise, our BF2023 shipping rates will be:
- $5 Standard (USPS Media Mail or Ground Advantage depending on package size & location)
- $10 Deluxe (USPS Priority or FedEx)
- Canada = $10
- International = $18 (FedEx International)
- All free shipping thresholds will be disabled during the sale
When will you begin shipping orders?
Subscriber orders will begin shipping out immediately after the sale ends. All other orders will start shipping the first week of December, starting with those who have a Flash Pre-order.
How long will it take for my BF2023 order to ship?
We continue to make significant improvements to our warehouse and fulfillment pipeline. We will be shipping out of our two warehouses with the best shipping crew in the business and we will do everything we can to get through the fulfillment backlog as quickly as possible without sacrificing on quality and service.
Where is my package?
Each year we get numerous emails from customers asking when their order will ship out. While we are always trying to improve our ability to ship out orders faster, we ask that you please be patient with us. If at any point you are unhappy with the amount of time it is taking for your order to ship, simply ask us to cancel your order for a full refund. If you need to cancel your order for any reason, send us an email and we will refund the order, no questions asked.
My order is stuck ‘In Transit’ and the tracking number has not updated for a few days, what should I do?
If your order has been sitting at a carrier facility and has not updated, don’t worry, it should still be getting to its destination. We can assure you that once you receive a tracking number, your order has either left our building or will be leaving the following day. If there has been no movement on your package for longer than normal please reach out to your local post office or FedEx facility first. They will be able to track down your package for you. Once packages leave our building they are out of our hands and are the responsibility of the mail carrier. If your package has been ‘stuck’ for 30 days or longer, then you can reach out to us and we can figure out a solution for you. Otherwise we please ask that you give your package ample time to get delivered to you.
Can I place multiple orders during the sale?
Absolutely! Since you already paid for shipping with your initial order, select the ‘Add to my existing order’ free shipping method on any additional orders. We will ship everything in one large package.
Do you have quantity limits on Limited Edition releases?
Yes. Limited Edition releases (including slipcovers), are generally limited to (2) copies per customer. Certain Limited Edition releases will be limited to (1) copy per customer. Please check individual product listings for more info.
Item X has sold out, can I call dibs via email in case you have any extras stock?
No. After everything has shipped out, if we have additional inventory on items the were previously “sold out”, the additional inventory will be re-listed on our website once the site fully relaunches on January 1st, 2024.
Will Mélusine be having a Black Friday sale? Can I combine orders from both sites?
Yes! Our sister site, Mélusine, will be having it's own sale for Black Friday. For more information, please visit www.melusine.com.
Yes, orders from Mélusine may be combined with orders placed on Vinegar Syndrome using the free 'Add to my Vinegar Syndrome order' shipping option.
Can we pick up our orders at your retail stores in Connecticut, Colorado or Toronto?
The Archive locations in Bridgeport, CT and Aurora, CO will have all the new VS related releases in stock starting Friday, November 24th. The ‘Pick up at The Archive’ shipping option on our website has been disabled. Please make all purchases in person at the stores.
And don't forget, our brand new Vinegar Syndrome Toronto store is now open and will be stocking up on all the new releases!
For more information on Black Friday sales at The Archive/Vinegar Syndrome retail locations, please visit www.browsethearchive.com and/or follow the various social media accounts. Feel free to contact the stores for additional information.
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Think we missed something? Still have a question? Chat with us now at www.vinegarsyndrome.com or reach out via our Help Center, and we will get back to you ASAP.