Careers

If you are browsing the VS website, you already have a passion for film. Here's a golden opportunity to join the VS team and merge your passion with a solid high-growth career!

Vinegar Syndrome is a fast-growing entertainment company originally founded in 2012 for the preservation and releasing of cult and genre film on home video. We are quickly expanding into all other media, including: comics & print, music, toys and games, and original film production. Join a fast-paced cinema-obsessed company that has a strong DIY and indie core with limitless opportunities for growth. We offer excellent benefits, including: health/vision/dental insurance, company matching retirement plans, paid holidays, generous sick and vacation days, among others!

-- CUSTOMER SUPPORT ASSOCIATE --

We are currently looking for a full time CUSTOMER SUPPORT ASSOCIATE to work out of our CT facility. Please note: remote workers will NOT be considered for this position.

Pay: $18-22/hr depending on experience

Please see below for a list of job responsibilities and/or skills needed.

2+ years of previous customer service experience required
Manage large amounts of incoming customer inquiries on various platforms and devices
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with long-term customers
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Must be detailed oriented, organized and self-motivated
Knowledge of or ability to learn platforms such as Gorgias, Shopify, ShipHero, Stamps.com, Slack and Monday
Ability to work and communicate as part of a team
Open to learning shipping processes and work occasionally in a fast paced warehouse environment
Familiarity with shipping carriers such as USPS, DHL and FedEx is a plus
Applicants with experience in eCommerce customer support is a plus

Send an email with your resume to [email protected] with the below information:

Subject: CUSTOMER SUPPORT ASSOCIATE

Body: Include a brief intro along with your current location

Attach: Current resume (PDF formatted)

CareersUpdated a month ago