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Black Friday Pre-Order - FAQ

Important Update: Black Friday Flash Pre-Order Rescheduled!. #1. What is the Black Friday Pre-Order?. The Black Friday Pre-Order is a chance for customers to order our Black Friday releases ahead of the sale, securing exclusive discounts on these tit

Totally Rad! Labor Day Sale - FAQ

#1. What is Vinegar Syndrome's Totally Rad! Labor Day Sale?. Throughout August, our amazing team in CO has been working hard to ship thousands of pieces of inventory back to us here in CT. This means our Bridgeport warehouse is as cramped as ever, an

Subscriber FAQ

The Vinegar Syndrome subscription is hands down the best way to experience everything VS. Whether you are a current Subscriber, want to become one, or simply want to know what all the talk is about, here are all of the details of the Vinegar Syndrome

Store Policies - FAQ

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

Order Stacking - FAQ

#1. What is Order Stacking?. This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales. It let customers add t

Careers

If you are browsing the VS website, you already have a passion for film. Here's a golden opportunity to join the VS team and merge your passion with a solid high-growth career!. Vinegar Syndrome is a fast-growing entertainment company originally foun

Vinegar Syndrome Media Club - FAQ

What is the Vinegar Syndrome Media Club (VSMC)?. VSMC is Vinegar Syndrome's loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products & discount

Product Reviews - FAQ

How can I review a product?. Keep an eye out for a review request email from a past purchase. Simply fill out the form and submit your review. Who is eligible to submit a review?. Customers who have placed an order with us for eligible products since

Mobile App Information

We at Vinegar Syndrome have officially launched our mobile app! Download it now on the App Store or Google Play Store!. Developing a user friendly app for our customers to ease their shopping experience has always been a goal of ours at VS. We know m

Shipping Policy

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

Refund Policy

Something was missing or I received the wrong thing!Sorry to hear that. Visit our Help Center, chat with us or email us at [email protected] with the information and we’ll help you out. My stuff arrived damaged!If your item(s) were damaged during shi

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be us

Terms & Conditions

This website is operated by Vinegar Syndrome LLC. Throughout the site, the terms “we”, “us” and “our” refer to Vinegar Syndrome LLC. Vinegar Syndrome LLC offers this website, including all information, tools and services available from this site to y

Contact Information

ORDER RELATED CONTACT EMAILS:. [email protected]. GENERAL CONTACT EMAIL:. [email protected]. MAILING ADDRESS:. Vinegar Syndrome HQ. 100 Congress Street. Bridgeport, CT 06604. Vinegar Syndrome CO. 1421 Dayton Street. Aurora, CO 80010. PHONE:. 475-731