What is the Vinegar Syndrome Media Club (VSMC)?. VSMC is Vinegar Syndrome's loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products & discount

<img src="https://attachments.gorgias.help/uploads.gorgias.io/kREQL2bPd0NxMl8n/VSMC_Logo-8fcb36f1-e785-4ce6-8313-506379526670.jpg" style="width: 162px;" class="fr-fic fr-dib"> What is the Vinegar Syndrome Media Club (VSMC)?VSMC is Vinegar Syndrome&apos;s loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products &amp; discounts.How do I become a member?Join the club by simply creating an account on our website. Becoming a member earns you 75 points! If you already have an account with us, you will automatically have 75 points visible in your rewards history.How do I earn points?Earn points with every purchase. $1 spent equals 2 points. You can also earn points by visiting the rewards page and checking out the &apos;Ways to Earn Points&apos; section.&#xA0;What can I use my points on?&#xFEFF;Points can be redeemed for <a href="https://vinegarsyndrome.com/collections/vsmc-exclusive-products">exclusive VSMC products</a> or they can be used for direct discounts on purchases. When using points for a direct discount, you can redeem your points in 500 point increments. For example, 500 points equals $5 off your purchase.How do I redeem my points for products?The exclusive VSMC products can be redeemed by browsing the <a href="https://vinegarsyndrome.com/collections/vsmc-exclusive-products">VSMC collection</a> or through the <a href="https://vinegarsyndrome.com/pages/rewards">rewards page</a>. Customers MUST already have at least one &apos;purchasable&apos; item in their cart in order for a redeemable product to be added to their cart. Customers may not redeem more than one exclusive product per purchase. Please Note:&#xA0;Limit of 1 per customer on all VSMC exclusive products.Can points be used on the App?Yes, you can redeem your points for direct coupons on our App. When logged in, you will see a &apos;rewards&apos; icon on the top right of the screen. This is where you will be able to redeem points. An exclusive VSMC product page on the App will be coming soon.&#xA0;Will VSMC exclusive products always be in stock?No, our exclusive products list will always be rotating. New products will be added to the rotation, while other products will be removed. If a loyalty product sells out, we CANNOT guarantee that it will be restocked.&#xA0;I used my points by mistake. Can anything be done?Yes! We understand mistakes can be made and points can be used too hastily. If this happens, please <a href="https://support.vinegarsyndrome.com/en-US/contact">contact us</a> and we can help out.My referral is not working. What do I do?Please make sure you are following ALL of the guidelines for our referral program:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The referee is a first time customer (does NOT have a VS account)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The referee makes a minimum $30 first purchase</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You are NOT referring someone on the same WiFi network</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Referrals will only work with new customers. If it is their first time ordering with Vinegar Syndrome they will be able to use the referral coupon, and the referrer will be granted 500 points upon the referee&apos;s first purchase. If you are still having problems, please <a href="https://support.vinegarsyndrome.com/en-US/contact">contact us</a>.</li></ul>Will my points expire?No, points NEVER expire. Take all the time you need to save up for that top product.What is my &apos;Tier Status&apos;?There are currently 3 tiers to the media club: 8mm, 16mm, and 35mm. You are placed into a specific tier based on how much you have spent. Each tier grants you special perks. To view your status, please visit the <a href="https://vinegarsyndrome.com/pages/rewards">rewards page</a>.&#xA0;Can I lose my status?Yes. After you have been a member of a specific status for a full calendar year, your membership will reset.&#xA0;I entered my birthday, but did not receive points. Why?If you entered your birthday on OR within 30 days of your birthday, you will be granted the points 30 days after you entered the date. For example, if your birthday is on January 1st and you entered in the date on January 1st, you will be awarded the points on January 31st.Can I use my points on M&#xE9;lusine?Yes! Our loyalty program is cross-site compatible, meaning you can earn points cumulatively on both websites and decide whether to use them on Vinegar Syndrome or M&#xE9;lusine. The loyalty program on M&#xE9;lusine is called the <a href="https://melusine.com/pages/loyalty-rewards">M&#xE9;lusine Media Club</a>, and it operates exactly the same as VSMC. Please Note:&#xA0;Email addresses used for your account must be the same on both websites.&#xA0;Tier statuses are only achievable through amount spent on each individual website. They will not be the same on each store.

Vinegar Syndrome Media Club - FAQ

#1. What is Order Stacking?. This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales. It let customers add t

#1. What is Order Stacking?This is a term we developed to describe the act of merging several orders into one large package. We first started offering this service several years ago during one of our first Black Friday sales. It let customers add to their existing order for free using a shipping option called &quot;Add to my existing order&quot; during checkout.&#xA0;#2. How do I do it?To enable the free &quot;Add to my existing order&quot; shipping method at checkout, you must first have an order placed with shipping paid on it. Once that order has been placed, you will then see a special shipping option at checkout called &quot;Add to my existing order&quot;. Use that option to have any additional orders added to your package for free.Important Note: For orders to be combined in our system, your name and address need to be the same across all orders. This includes nicknames, abbreviations, address formatting, postal codes, etc. Please make sure you are using the same formatting across all orders for successful stacking.&#xA0;#3. When does the Order Stacking period end?Order stacking is no longer just for pre-orders! Once unlocked, the &apos;Add to my existing order&apos; option will be available to you until your current monthly stack of orders ships out. Stacking will start again with your next, new order.Please Note: Outside of special circumstances, we are not able to order stack between months. If &#xA0;we have released a new batch of pre-orders before your previous order has shipped, you will need to pay shipping again for your base order for the current month while we work on shipping out your previous month&apos;s stack.&#xA0;#4. Can I stack in-stock items and pre-orders?Yes! You can combine in-stock items with pre-order items, but no orders will ship out until all items are in-stock and ready to ship.&#xA0;#5. Will placing additional orders delay my shipping?&#xA0;Absolutely not. We have been merging orders for years and have developed a very streamlined solution for processing multiple orders from the same customer. Placing multiple order will have zero effect on your order processing or handling time.#6. Can I get free shipping if my total stack is above the free shipping threshold?&#xA0;The free shipping threshold must be met with one initial order on either VS or M&#xE9;lusine. Adding to your stack does not count towards the shipping threshold.&#xA0;#7. I&apos;m a current Subscriber, does this change anything for me?&#xA0;Nope. You should continue to use your regular &quot;Subscriber Shipping&quot; method. Your orders will also continue to ship first.&#xA0;#8. Do you have additional questions?Please send any additional questions or feedback to: <a data-fr-linked="true" href="mailto:contact@vinsyn.com">contact@vinsyn.com</a>.&#xA0;

Order Stacking - FAQ

The Vinegar Syndrome subscription is hands down the best way to experience everything VS. Whether you are a current Subscriber, want to become one, or simply want to know what all the talk is about, here are all of the details of the Vinegar Syndrome

The Vinegar Syndrome subscription is hands down the best way to experience everything VS. Whether you are a current Subscriber, want to become one, or simply want to know what all the talk is about, here are all of the details of the Vinegar Syndrome Subscription:#1. What is a subscription? The VS Subscription is a full year or half year offering of all things VS. Signing up for the subscription grants you all new limited edition, VS branded titles at 50% off SRP, sent out automatically each month, along with a ton of other discounts and benefits.The Annual Subscription (available for purchase January 1st - 7th) runs from January through December.The Midway Subscription (available for purchase July 1st - 7th) runs from July through December. #2. What does the Subscription include? The Subscription includes the new VS branded titles sent out each month (including slipcovers, cases, box sets, secret and mystery titles, etc.) and exclusive Subscriber discounts on other products.Subscribers receive a special 50% off SRP discount on all sub-label (VSA, VSU, VSP, VSL, Cin&#xE9;matographe, Degausser Video), Partner Label and M&#xE9;lusine titles released during their subscription period.&#xA0;Subscribers also have access to a special Subscriber shipping option that allows them to add to their monthly package for free each month. We will combine all orders and send out one big package mid-month. Finally, Subscriber packages are the first to ship out following pre-order releases and sale events!Note: Individual product listings will note if the release is or is not included in the monthly Subscription package, along with more information about the discount if available.&#xA0; #3. How do I sign up? The VS Subscription is offered during one of our two Subscriber Week events. It is a single ticket purchase that covers all VS branded releases for your subscription period.Subscriber Week runs from January 1st - 7th and the Annual Subscription is available for purchase. Summer Subscriber Week runs from July 1st - 7th where the Midway Subscription is available for purchase. Simply place an order for the Subscription during one of these events, and you will automatically be set up with all benefits for the rest of the year!&#xA0; #4. Ok, I signed up. How do I get the exclusive discounts? As long as you are signed in to your account on the website, the 50% SRP discounts will be automatically applied to eligible titles. You will see a red &quot;Subscriber Price&quot; badge indicating the discount.Important Note: If you are using our VS mobile app, the discounts will not be applied until checkout.&#xA0; #5. Where will my package be sent? When you sign up for the Subscription, your address will be set to the default address on your account at the time. If at any point you move or need to update your Subscription address, please update the default address on your account and notify us of the change. We have some updates to make on our end to ensure a smooth transition. #6. I added titles to my monthly package but they shipped separately. For orders to be combined, your name and address have to be the same across all orders. This includes nicknames, middle initials, and all address formatting. Our system can sometimes miss orders that should&apos;ve been combined, but don&apos;t worry! If one or two orders are left behind, they will still ship out on their own. Just do your best to use the same info across your orders to ensure one big package sent your way. #7. I changed my mind - Can I cancel my Subscription? No, once Subscriber Week ends, the Subscription is non-refundable.&#xA0; #8. I have a question that isn&apos;t answered here. No problem! Please <a href="https://support.vinegarsyndrome.com/en-US/contact">contact us</a> so we can help you out.

Frequently Asked Questions

Vinegar Syndrome Media Club - FAQ

Order Stacking - FAQ

Subscription - FAQ

Product Reviews - FAQ