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Vinegar Syndrome

Visit the Vinegar Syndrome Help Center to find answers to common questions, connect with a customer service representative, learn about new features and more!

Vinegar Syndrome Help Center

Please Note: The following FAQ is broken down into Event related and Subscription related FAQs. If you plan on signing up for the 2026 Midway Subscription (or want to find out more) please be sure to check out the Subscription section below. Event Re

No Sleep Till Summer Subscriber Week 2026 - FAQ

General Shipping. How do you ship?. Everything ships in sturdy boxes that are well-packed with bubble bags and/or packaging paper. Most in-stock orders will ship within 2-5 business days, but please allow extra processing time for orders placed durin

Store Policies

If you are browsing the VS website, you already have a passion for film. Here's a golden opportunity to join the VS team and merge your passion with a solid high-growth career!. Vinegar Syndrome is a fast-growing entertainment company originally foun

If you are browsing the VS website, you already have a passion for film. Here&apos;s a golden opportunity to join the VS team and merge your passion with a solid high-growth career!Vinegar Syndrome is a fast-growing entertainment company originally founded in 2012 for the preservation and releasing of cult and genre film on home video. We are quickly expanding into all other media, including: comics &amp; print, music, toys and games, and original film production. Join a fast-paced cinema-obsessed company that has a strong DIY and indie core with limitless opportunities for growth. We offer excellent benefits, including: health/vision/dental insurance, company matching retirement plans, paid holidays, generous sick and vacation days, among others! <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; text-align: center; font: 13.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} li.li2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} ul.ul1 {list-style-type: disc}</style>We are not currently hiring. Please check back later for future opportunities. <style type="text/css" id="isPasted">p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; text-align: center; font: 13.0px 'Helvetica Neue'} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} li.li2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 13.0px 'Helvetica Neue'} span.s1 {font: 9.0px Menlo} ul.ul1 {list-style-type: disc}</style><img src="https://attachments.gorgias.help/uploads.gorgias.io/kREQL2bPd0NxMl8n/P1080081-a292c0dc-2fec-4634-b5bc-6996a2a97469.jpg" style="width: 496px;" class="fr-fic fr-dib"> <style type="text/css" id="isPasted">
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Careers

What is the Vinegar Syndrome Media Club (VSMC)?. VSMC is Vinegar Syndrome's loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products & discount

<img src="https://attachments.gorgias.help/uploads.gorgias.io/kREQL2bPd0NxMl8n/VSMC_Logo-8fcb36f1-e785-4ce6-8313-506379526670.jpg" style="width: 162px;" class="fr-fic fr-dib"> What is the Vinegar Syndrome Media Club (VSMC)?VSMC is Vinegar Syndrome&apos;s loyalty rewards program designed to recognize our most devoted customers. Members will earn points anytime they shop, which they can use towards exclusive products &amp; discounts.How do I become a member?Join the club by simply creating an account on our website. Becoming a member earns you 75 points! If you already have an account with us, you will automatically have 75 points visible in your rewards history.How do I earn points?Earn points with every purchase. $1 spent equals 2 points. You can also earn points by visiting the rewards page and checking out the &apos;Ways to Earn Points&apos; section.&#xA0;What can I use my points on?&#xFEFF;Points can be redeemed for <a href="https://vinegarsyndrome.com/collections/vsmc-exclusive-products">exclusive VSMC products</a> or they can be used for direct discounts on purchases. When using points for a direct discount, you can redeem your points in 500 point increments. For example, 500 points equals $5 off your purchase.How do I redeem my points for products?The exclusive VSMC products can be redeemed by browsing the <a href="https://vinegarsyndrome.com/collections/vsmc-exclusive-products">VSMC collection</a> or through the <a href="https://vinegarsyndrome.com/pages/rewards">rewards page</a>. Customers MUST already have at least one &apos;purchasable&apos; item in their cart in order for a redeemable product to be added to their cart. Customers may not redeem more than one exclusive product per purchase. Please Note:&#xA0;Limit of 1 per customer on all VSMC exclusive products.Can points be used on the App?Yes, you can redeem your points for direct coupons on our App. When logged in, you will see a &apos;rewards&apos; icon on the top right of the screen. This is where you will be able to redeem points. An exclusive VSMC product page on the App will be coming soon.&#xA0;Will VSMC exclusive products always be in stock?No, our exclusive products list will always be rotating. New products will be added to the rotation, while other products will be removed. If a loyalty product sells out, we CANNOT guarantee that it will be restocked.&#xA0;I used my points by mistake. Can anything be done?Yes! We understand mistakes can be made and points can be used too hastily. If this happens, please <a href="https://support.vinegarsyndrome.com/en-US/contact">contact us</a> and we can help out.My referral is not working. What do I do?Please make sure you are following ALL of the guidelines for our referral program:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The referee is a first time customer (does NOT have a VS account)</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">The referee makes a minimum $30 first purchase</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">You are NOT referring someone on the same WiFi network</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 14px;">Referrals will only work with new customers. If it is their first time ordering with Vinegar Syndrome they will be able to use the referral coupon, and the referrer will be granted 500 points upon the referee&apos;s first purchase. If you are still having problems, please <a href="https://support.vinegarsyndrome.com/en-US/contact">contact us</a>.</li></ul>Will my points expire?No, points NEVER expire. Take all the time you need to save up for that top product.What is my &apos;Tier Status&apos;?There are currently 3 tiers to the media club: 8mm, 16mm, and 35mm. You are placed into a specific tier based on how much you have spent. Each tier grants you special perks. To view your status, please visit the <a href="https://vinegarsyndrome.com/pages/rewards">rewards page</a>.&#xA0;Can I lose my status?Yes. After you have been a member of a specific status for a full calendar year, your membership will reset.&#xA0;I entered my birthday, but did not receive points. Why?If you entered your birthday on OR within 30 days of your birthday, you will be granted the points 30 days after you entered the date. For example, if your birthday is on January 1st and you entered in the date on January 1st, you will be awarded the points on January 31st.Can I use my points on M&#xE9;lusine?Yes! Our loyalty program is cross-site compatible, meaning you can earn points cumulatively on both websites and decide whether to use them on Vinegar Syndrome or M&#xE9;lusine. The loyalty program on M&#xE9;lusine is called the <a href="https://melusine.com/pages/loyalty-rewards">M&#xE9;lusine Media Club</a>, and it operates exactly the same as VSMC. Please Note:&#xA0;Email addresses used for your account must be the same on both websites.&#xA0;Tier statuses are only achievable through amount spent on each individual website. They will not be the same on each store.

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